Search for:

Terms of Service – Unitrix Solutions (SMC‑Private) Limited

Last updated: 04 January 2026

Welcome to Unitrix Solutions (SMC‑Private) Limited (“Unitrix”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of:

  • Our website: https://unitrixsolutions.com/

  • Our client area, hosting platform, and related portals

  • Our services, including web hosting, website development, app development, website maintenance, digital marketing, and social media marketing (collectively, the “Services”).​

By accessing or using our website or Services, you agree to be bound by these Terms. If you do not agree, you must not use our website or Services.

1. Definitions

  • “Client”, “you”, “your” means any individual or entity that accesses our website or uses our Services.

  • “Services” means all products and services provided by Unitrix, including web hosting, domain services, website and app development, maintenance, SEO, PPC, social media marketing, and related consulting.​

  • “Client Content” means all data, files, websites, applications, texts, images, videos, logos, trademarks, or other materials that you upload, host, or provide to us in connection with the Services.

  • “Website” means https://unitrixsolutions.com and any subdomains we operate, such as client portals and hosting panels.​

2. Eligibility and Accounts

  • You must be at least 18 years old and have the legal capacity to enter into a binding contract under the laws of Pakistan to use our Services.​

  • Certain Services (e.g., hosting, client area, support portal) require an account. You agree to provide accurate, current, and complete information and to keep it updated.

  • You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. You must notify us immediately if you suspect unauthorized access or a security breach.​

3. Scope of Services

We provide, among others, the following categories of Services:​

  • Web hosting and domains: Shared, VPS, dedicated, cloud, and managed hosting; domain registration and DNS; email hosting.

  • Website & app development: Custom websites, e‑commerce, WordPress and other CMS, custom web applications, and mobile applications (iOS/Android, cross‑platform).

  • Website maintenance: Updates, security patches, backups, uptime monitoring, performance optimization, and content updates.

  • Digital & social media marketing: SEO, LLM SEO, PPC, content marketing, email marketing, social media management and ads, analytics and reporting.​

Specific details, deliverables, timelines, and pricing are defined in individual proposals, quotes, order forms, or service agreements (each an “Order”). If there is a conflict between an Order and these Terms, the Order will usually control for that specific project.

4. Orders, Payments, and Refunds

4.1 Orders and quotes

  • When you request a free quote, project proposal, or hosting plan, we may provide you with a written estimate or Order describing scope, fees, and timeline.​

  • An Order is accepted when you confirm it in writing (e.g., email approval), sign it, or pay the required deposit.

4.2 Fees and billing

  • You agree to pay all fees for the Services as specified in the applicable Order, invoice, or plan.

  • For recurring Services (e.g., hosting, maintenance, retainers), fees are typically charged in advance per billing cycle (monthly, quarterly, or annually), unless otherwise agreed.

  • We may use third‑party payment processors. By providing payment information, you authorize us and our processors to charge your payment method for all applicable fees, taxes, and charges.​

4.3 Late payments

  • If any amount is not paid when due, we may:

    • Suspend or limit your Services (including temporarily disabling your website or hosting account).

    • Charge late fees or interest as allowed by applicable law.

    • Recover collection costs and legal fees where permitted.

4.4 Refunds

  • Unless expressly stated in a specific Order or plan, all fees are non‑refundable. Certain services (e.g., domain registrations, third‑party licenses, ad spend) are never refundable once purchased.

  • Any promotional or “money‑back guarantee” will only apply if explicitly stated in writing for a given plan and subject to its specific conditions.

5. Client Responsibilities and Acceptable Use

You are responsible for all activities under your account and for all Client Content associated with your Services.

You agree not to use our Website or Services to:

  • Violate any applicable law or regulation of Pakistan or any other jurisdiction that applies to you.

  • Infringe the intellectual property, privacy, or other rights of Unitrix or any third party.

  • Upload, host, or transmit:

    • Malware, viruses, or harmful code.

    • Spam or unsolicited mass emails.

    • Content that is defamatory, obscene, harassing, hateful, or otherwise unlawful.

  • Use hosting or Services for phishing, fraud, distribution of pirated or illegal content, or any abusive activity.

  • Interfere with or disrupt our infrastructure, servers, networks, or security measures.​

We reserve the right to suspend or terminate Services, or remove content, if we reasonably believe you are violating these Terms or applicable law.

6. Intellectual Property

6.1 Our IP

  • The Website, underlying software, templates, designs, logos, trademarks, and content created by Unitrix are owned by Unitrix or its licensors and protected under applicable intellectual property laws.​

  • Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non‑exclusive, non‑transferable license to access and use the Website and Services for your internal business purposes.

6.2 Client content and project deliverables

  • You retain ownership of all Client Content you provide to us. You grant us a worldwide, non‑exclusive, royalty‑free license to use, host, copy, modify, and display Client Content solely for the purpose of delivering the Services.

  • Unless otherwise agreed in writing, upon full payment of applicable project fees, you receive a license to use the final website or app deliverables for your business. We may retain ownership in underlying tools, frameworks, or reusable components.

6.3 Portfolio use

  • You grant us the right to display your project (e.g., screenshots, URLs, case studies, logos) in our portfolio, website, and marketing materials, unless you explicitly prohibit this in writing.

7. Hosting, Uptime, and Support

Where we provide hosting or managed services:​

  • We aim to provide high availability and performance but do not guarantee any specific uptime level unless explicitly stated in a hosting SLA.

  • Planned maintenance or emergency interventions may cause temporary service interruptions; we will use reasonable efforts to minimize disruption and notify you where practical.

  • You are responsible for keeping your login credentials secure and for backing up your own data unless your plan explicitly includes managed backups.

  • We are not responsible for loss or corruption of data caused by:

    • Your actions or configuration changes.

    • Third‑party plugins, themes, or scripts.

    • Force majeure events, network failures, or issues outside our reasonable control.

8. Third‑Party Services and Tools

Our Website and Services may integrate or interact with third‑party services and platforms (e.g., domain registrars, email providers, analytics, marketing platforms, payment processors, Apna.link, Trustpilot, social media, Google services).​

  • Use of third‑party services is subject to their own terms and privacy policies.

  • We are not responsible for the availability, performance, or acts of third‑party providers.

  • Where we help set up or manage third‑party accounts for you, you remain responsible for complying with those providers’ terms.

9. Privacy and Data Protection

Your use of the Website and Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.​

  • By using our Services, you acknowledge and agree to our Privacy Policy, available at: https://unitrixsolutions.com/privacy-policy.

  • If you provide us with personal data of third parties (e.g., your customers or users), you confirm that you have the necessary rights and consents to do so.

10. Disclaimers

  • The Website and Services are provided on an “as‑is” and “as‑available” basis without any warranties of any kind, whether express, implied, or statutory.

  • We do not warrant that the Services will be uninterrupted, error‑free, secure, or that defects will be corrected, nor that they will meet your specific business goals or produce particular results (e.g., SEO rankings, sales, engagement).​

  • Any marketing or performance metrics are estimates and cannot be guaranteed.

Where consumer protection or other laws imply non‑excludable warranties, those warranties are limited to the maximum extent permitted by law.

11. Limitation of Liability

To the fullest extent permitted by law:

  • Unitrix shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, business, or goodwill, arising out of or in connection with your use of or inability to use the Services, even if advised of the possibility of such damages.​

  • Our total aggregate liability for any claim arising out of or relating to these Terms or the Services shall not exceed the total amount you paid to us for the Service giving rise to the claim during the six (6) months preceding the event.

Some jurisdictions do not allow certain limitations; in such cases, the limitations apply to the maximum extent allowed.

12. Indemnification

You agree to indemnify, defend, and hold harmless Unitrix, its directors, officers, employees, and agents from and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

  • Your use of the Website or Services.

  • Your violation of these Terms or any applicable law.

  • Any claim that Client Content or your use of the Services infringes or misappropriates any third party’s rights.​

13. Governing Law and Dispute Resolution

  • These Terms and any disputes arising from or relating to them or the Services shall be governed by and construed in accordance with the laws of Pakistan, without regard to conflict‑of‑law principles.​

  • Where possible, the parties will first attempt to resolve any dispute informally in good faith. If a resolution cannot be reached within a reasonable time, the dispute may be submitted to the competent courts located in Rawalpindi/Islamabad, Pakistan, which shall have exclusive jurisdiction, unless mandatory law requires otherwise.

14. Changes to These Terms

We may update or modify these Terms from time to time to reflect changes in our Services, technologies, or legal requirements.​

  • The “Last updated” date at the top indicates when the latest changes were made.

  • By continuing to use the Website or Services after updated Terms become effective, you agree to the revised Terms. If you do not agree, you must stop using the Services.

15. Contact Information

For any questions about these Terms or our Services, you can contact us at:​


This will close in 0 seconds